Trimora Platform Terms of Use

TRIMORA is a company licensed by AROEIRA DESENVOLVIMENTO DE SOFTWARES LTDA — Brazilian Corporate Tax ID (CNPJ): 66.968.674/0001-92

These Terms govern the use of Trimora, a software-as-a-service (SaaS) platform for managing beauty businesses, barbershops, salons, clinics, and similar operations, offered by AROEIRA DESENVOLVIMENTO DE SOFTWARES LTDA, registered under CNPJ 66.968.674/0001-92.

1. About Trimora

Trimora is a platform of the Aroeira group. Trimora, as a brand, does not have its own CNPJ: the responsible legal entity and licensor is AROEIRA DESENVOLVIMENTO DE SOFTWARES LTDA (CNPJ 66.968.674/0001-92). Trimora provides management software, including scheduling, queues, customers, teams, payments, automations, messages, reports, AI, marketing, add-ons, and financial modules. It does not replace professional accounting, tax, legal, medical, labor, or financial advice for the tenant.

2. Account and eligibility

The tenant represents that it has legal capacity and authority to enter into this agreement and is responsible for the accuracy of registration data, safeguarding credentials, and all activity performed through its account.

3. Acceptable use

Trimora may not be used for unlawful purposes, to send abusive content, infringe third-party rights, circumvent technical limits, compromise security, or use the platform in a way that violates third-party policies, including WhatsApp, Instagram, Meta, Google, and payment gateway policies.

4. Third-party integrations

Integrations with WhatsApp, Instagram, Messenger, email, Google, Meta, payment gateways, ERPs, and other services depend on third-party accounts, permissions, APIs, policies, and availability. Trimora does not control changes, blocks, limits, or outages affecting external platforms.

5. Data

The tenant is the controller of customer, team, and operational data entered into the platform, unless the law assigns a different role. Trimora acts as a processor when processing data on behalf of the tenant and as a controller for account, billing, security, anti-fraud, support, audit, and service-improvement data, as described in the Privacy Policy.

6. Plans, add-ons, and payments

The use of paid plans, add-ons, AI, and TrimoraPay is subject to the current commercial terms, the specific terms for each product, and the Refund, Cancellation, and Retention Policy.

7. Availability and limitation of liability

Trimora uses commercially reasonable efforts to maintain availability, security, and support. Maintenance, downtime, degradation, incidents, technical limits, queues, and third-party failures may occur. To the maximum extent permitted by law, Trimora is not liable for lost profits, indirect losses, third-party failures, decisions based on AI, user-submitted content, inaccurate data, or defaults by end customers.

8. Intellectual property

The platform, code, brand, interfaces, workflows, templates, documentation, and components belong to Trimora or its licensor. The tenant retains ownership of its data and content and grants the authorizations necessary to provide the service.

9. Term and changes

Trimora may update these Terms to reflect new features, add-ons, legal requirements, or operational changes. Material changes may require a new electronic acceptance, especially at the end of a trial, when purchasing a paid plan, changing plans, activating an add-on, or activating TrimoraPay.

10. Google Maps location services

When a tenant uses assisted address and region search, Trimora uses Google Maps Platform features to provide confirmable options and reduce targeting errors. Use of these features is also subject to the Google Terms of Service and the Google Maps Platform Terms of Service, which are incorporated into these Terms by reference.

Acceptance and legal validity

Acceptance of this document is electronic and occurs through an affirmative confirmation, such as a checkbox or confirmation button, at registration, purchase of a paid plan, activation of an add-on, or activation of TrimoraPay, as applicable. Acceptance is recorded with the date and time, document version, identification of the responsible person (name, email address, and CPF/CNPJ when applicable), and IP address. A receipt is sent to the registered email address. This record has legal validity and constitutes evidence of acceptance under Article 10, paragraph 2, of Brazilian Provisional Measure No. 2,200-2/2001 and applicable law.

Governing forum

The courts of Campo Grande, State of Mato Grosso do Sul, Brazil are elected to resolve any dispute arising from this document, with waiver of any other forum, however privileged, except where mandatory jurisdiction applies, particularly under consumer-protection laws.

TRIMORA is a company licensed by AROEIRA DESENVOLVIMENTO DE SOFTWARES LTDA — CNPJ: 66.968.674/0001-92. Contact: [email protected]. Data Protection/Privacy: [email protected]. Address: Postal Code 79091-012, Brazil.